Lab Client Services Rep

Company: Children's Minnesota
Location: Minneapolis
Posted on: May 30, 2025

Job Description:

About Children's Minnesota

Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org .

Children's Minnesota is proud to be recognized by Modern Healthcare as one of 2023's Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.

Department Overview

The laboratories at Children's Hospitals and Clinics are full service facilities that offer a complete spectrum of laboratory techniques for the evaluation of pediatric disorders. Laboratories are located on both the Minneapolis and St. Paul campuses and and provide services on an inpatient and outpatient basis. Disciplines include Chemistry, Hematology, Microbiology, Virology, Serology, Blood Bank, Immunology/Flow Cytometry, Histology and Pathology.

Position Summary

This position is the front line individual who provides exemplary customer service to laboratory clients, both in-person and by phone. Provides first response to phone calls that come into the lab, greets patients and families, and maintains a safe, welcoming environment at all times, modeling service excellence. Answers questions warmly, promptly and correctly, and solves problems as needed. This individual is the key liaison to other departments and provides information, schedules lab appointments, scans orders/reports into electronic medical record, mails reports and supports customers.

Schedule

Monday-Friday: 0800-1630

Mpls Campus

No weekends and No holidays
Education:
* High school diploma or equivalent required.

Experience:
* Previous experience in a healthcare setting or education in a healthcare related field preferred.
* Minimum one year customer service experience required.

Knowledge/Skills/Abilities:
* Excellent verbal and written communication skills.
* Possesses outstanding professional and positive customer service skills.
* Must have excellent problem solving and follow up skills.
* Demonstrates pleasant telephone voice and helpful manner.
* Experience with healthcare computer information systems.
* Solid knowledge of medical terminology.
* Must be highly organized, efficient, and multifunctional, work independently and within a team.
* Demonstrates a forward thinking approach, continually looking for ways to improve processes, tools and resources to best serve the healthcare team and clients.

Physical Demands

Please click here to view the Physical Demands

The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.

In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.

Children's Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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