Front Office Supervisor
Company: ATC Hotel Management LLC
Location: Rochester
Posted on: February 21, 2026
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Job Description:
Job Description Job Description Key Responsibilities: Lead,
coach, and inspire a team of guest service agents to deliver
outstanding hospitality and memorable guest experiences. Supervise
daily front office operations, ensuring smooth check-ins,
check-outs, and effective handling of guest inquiries and concerns.
Maintain a welcoming, organized, and guest-ready front desk and
lobby area. Serve as a resource for team members, offering support
in handling challenging situations with professionalism and poise.
Train and onboard new employees to uphold brand standards,
policies, and guest engagement best practices. Collaborate with
housekeeping, maintenance, and other departments to ensure seamless
service delivery. Monitor and respond to guest feedback in
real-time, implementing service recovery strategies where
necessary. Execute upsell strategies that align with guest needs
and revenue goals. Manage scheduling and shift coverage to ensure
optimal staffing at all times. Ensure compliance with all safety,
security, and quality standards. Perform regular performance
reviews and provide actionable feedback and growth opportunities
for team members. Stay informed on local attractions, amenities,
and services to provide personalized recommendations to guests. Our
Culture: We THRIVE At Titan Asset Management Group, we don’t just
serve guests — we foster a culture that puts people first. As part
of our team, you’ll embody our THRIVE values: T eam Collaboration H
uman Sustainability & Responsibility R espect & Diversity I
ntegrity & Transparency V alue a Customer-Centric Approach E
mpowerment & Growth If you're ready to lead with purpose and
inspire excellence in every interaction, we invite you to grow your
career with us at Hilton Garden Inn. Pay rate: $18–$21 per hour,
depending on experience.
Keywords: ATC Hotel Management LLC, Apple Valley , Front Office Supervisor, Hospitality & Tourism , Rochester, Minnesota
